These Terms and Conditions govern the use of the Johnny’s Tour Service website and the booking and provision of private transportation, transfers, tours and excursions offered by our company. By making a booking, the Customer declares that they have read, understood and accepted these Terms and Conditions.

1. BOOKING AND SERVICE CONFIRMATION
A request for availability submitted through our website, email, WhatsApp or other communication channels does not, in itself, constitute a confirmed booking. A booking becomes effective and binding only after Johnny’s Tour Service has confirmed the service in writing, specifying the main booking details, such as date, time, pick-up location, destination, number of passengers and agreed price. The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. Any changes to the booking details must be communicated promptly and are subject to the availability of our vehicles and drivers.

2. PRICES AND PAYMENTS
The price of the service is the price stated in the booking confirmation, unless changes are subsequently requested by the Customer or additional costs are expressly agreed upon. Unless otherwise agreed in writing, the balance of the service shall be paid at the end of the service. When required, confirmation of a booking may be subject to advance payment of a deposit, partial payment or the full amount through a payment link or another agreed payment method. Once the payment required for confirmation has been made, the booking shall be considered confirmed in accordance with the conditions stated in the relevant communication. Available payment methods will be communicated to the Customer at the time of booking.

3. CANCELLATION AND REFUND POLICY
Johnny’s Tour Service applies the following cancellation policy, unless different conditions are specifically stated in the booking confirmation and without prejudice to any mandatory rights granted to the Customer under applicable law. Cancellation at least 7 days in advance Cancellations received at least 7 days before the scheduled date and time of the service entitle the Customer to a 100% refund of amounts already paid, unless specific conditions are stated in the booking confirmation and without prejudice to any rights provided by applicable law. Cancellation less than 7 days in advance For cancellations received less than 7 days before the scheduled date and time of the service, amounts already paid will be non-refundable, without prejudice to any mandatory rights provided by applicable law or different conditions specifically agreed in writing. Cancellation requests must be submitted in writing by email or WhatsApp and shall be considered received when Johnny’s Tour Service has actually become aware of them. This policy also applies to changes that result in the total or partial cancellation of an already confirmed service. Specific conditions stated in the individual booking confirmation may provide for different cancellation periods and, if accepted by the Customer, shall prevail over this general policy to the extent permitted by applicable law.

4. NO-SHOW
If the Customer fails to appear at the agreed location and time without prior notice to Johnny’s Tour Service, the service may be considered a no-show. The Customer is required to contact Johnny’s Tour Service if they experience difficulties reaching the meeting point. If the Customer is not present within the included waiting period and it is not possible to establish contact, Johnny’s Tour Service may consider the service a no-show. In the event of a no-show, no refund will be provided and the full amount of the service may be charged, without prejudice to any mandatory rights provided by applicable law.

5. FLIGHT, TRAIN AND SHIP DELAYS
In the event of a flight, train or ship delay, Johnny’s Tour Service will make every reasonable effort to adjust the service to the new circumstances, subject to vehicle and driver availability. When the Customer correctly provides the flight, train or ship number, Johnny’s Tour Service may monitor, where technically possible, any changes to the scheduled arrival time. Journey monitoring is an assistance service and does not relieve the Customer of the obligation to provide accurate information and promptly communicate any changes. In the event of a flight or ship delay, the included waiting period shall be calculated in accordance with the conditions set out in Section 6, subject to driver availability. In the event of significant delays, flight, train or ship cancellations, itinerary changes or circumstances that make it impossible, unreasonable or unsustainable to provide the service under the originally agreed conditions, Johnny’s Tour Service reserves the right to modify, reschedule or cancel the service. In such circumstances, any refund will be assessed based on the specific circumstances, the booking conditions and applicable law. Johnny’s Tour Service cannot guarantee the provision of the service where a significant delay interferes with other services already scheduled or makes it impossible to provide the service under the originally agreed conditions.

6. INCLUDED WAITING TIME AND ADDITIONAL WAITING TIME
Johnny’s Tour Service includes a complimentary waiting period depending on the type of service. Airport transfers For airport arrivals, 60 minutes of waiting time are included. When the service is linked to the scheduled arrival of a flight and the flight number has been correctly provided, in the event of a delay the waiting period will normally be calculated from the actual landing time of the flight. The included waiting period covers the time reasonably required by the Customer to complete airport procedures, collect luggage and reach the meeting point. Train station transfers For arrivals at railway stations, 30 minutes of waiting time are included from the scheduled arrival time of the train. Train delays will be managed, where possible, based on the available information and driver availability. Port transfers For arrivals at ports, 30 minutes of waiting time are included from the scheduled arrival time of the ship, unless different conditions are stated in the booking confirmation. Additional time caused by disembarkation procedures, ship delays or other circumstances may result in an additional charge. Pick-ups from hotels, private residences and other meeting points For services with pick-up from hotels, private residences or other meeting points, 15 minutes of waiting time are included from the scheduled pick-up time. The Customer must be ready and available at the meeting point at the agreed time. Additional waiting time The driver may, where possible, wait beyond the included waiting period. Additional waiting time is not guaranteed and depends on driver availability and other scheduled services. When additional waiting time can be provided, the rate communicated to the Customer will apply. The Customer will be informed of the additional waiting charge before it is applied, where circumstances permit. A request for additional waiting time does not automatically guarantee driver availability.

7. EXTRA HOURS AND TOUR EXTENSIONS
The duration of private tours is the duration stated in the booking confirmation. Any request to extend the service beyond the agreed duration will be considered additional time and will be subject to the applicable rate communicated to the Customer. Additional hours are always subject to driver and vehicle availability.

8. BOOKING MODIFICATIONS
Any changes to a booking must be communicated as soon as possible. Changes are subject to the availability of our vehicles and drivers. A change to the date, time, route, destination, number of passengers or duration of the service may result in a change to the originally agreed price. Changes requested shortly before the scheduled service time cannot be guaranteed.

9. LUGGAGE AND PASSENGER INFORMATION
The Customer must provide, at the time of booking, the correct number of passengers and an approximate quantity of luggage. The vehicle assigned to the service is selected based on the information provided by the Customer. If the number of passengers or pieces of luggage exceeds the information provided and the booked vehicle is no longer suitable, Johnny’s Tour Service reserves the right to require an additional vehicle or an adjustment to the service and its price, where available. Wheelchairs, strollers, special equipment, bicycles or oversized luggage must be communicated in advance.

10. CUSTOMER PUNCTUALITY
The Customer is required to respect the agreed departure time. Customer delays may result in additional waiting time and related charges. Particularly during high season and in the event of heavy traffic on the Sorrento Peninsula and Amalfi Coast, Customers are strongly encouraged to be ready at the meeting point at the agreed time.

11. AIRPORT SERVICES AND MEETING POINT
For services to or from airports, the Customer must provide the correct flight number and schedule. For arrivals, the driver will wait according to the arrangements stated in the booking confirmation. After completing passport control and collecting their luggage, the Customer must follow the instructions provided by Johnny’s Tour Service to reach the meeting point. The meeting point may vary depending on airport operating conditions and will be communicated to the Customer.

12. DRIVERS AND VEHICLES
Johnny’s Tour Service undertakes to provide a professional service through qualified drivers and vehicles appropriate for the booked service. The specific vehicle model may, where necessary, be replaced with an equivalent or superior vehicle without automatically resulting in an additional charge to the Customer.

13. ALL-INCLUSIVE SERVICE
Unless otherwise stated in the booking confirmation, the agreed price includes: - Professional English-speaking driver; - Private door-to-door transportation; - Fuel; - Highway tolls; - Parking fees; - Ordinary transportation costs; - Applicable taxes. No additional charges will be added for the items listed above. Unless otherwise stated, the following are excluded: additional services requested by the Customer, extra waiting time, additional hours, substantial changes to the route and services not expressly included in the booking confirmation.

14. ROUTES, ROADS AND MEETING POINTS
The service is provided in compliance with applicable road regulations, traffic restrictions and road accessibility conditions. Some hotels, restaurants, private residences, parking areas or points of interest may be located in areas that are not directly accessible to vehicles, pedestrian areas, restricted traffic zones (ZTL) or roads subject to traffic restrictions. In such cases, Johnny’s Tour Service will communicate the nearest suitable and accessible meeting point to the Customer. Any detours, additional stops or route changes requested by the Customer during the service may result in additional time and additional charges.

15. SERVICES AND ACTIVITIES NOT INCLUDED
Unless otherwise stated in the booking confirmation, the price does not include: - Admission tickets; - Tour guides; - Meals; - Tastings; - Attraction tickets; - Archaeological site entrance fees; - Boat or navigation services; - Ferry tickets or tickets for other means of transportation; - Additional services not expressly included in the quotation. Additional services may be arranged, where available, and will be subject to the applicable cost.

16. PRIVATE TOURS
The duration and itinerary of the tour are those stated in the booking confirmation. The driver may suggest itinerary changes in the event of traffic, road closures, weather conditions or other operational circumstances, with the aim of managing the service as efficiently as possible. Any changes requested by the Customer that result in additional duration, distance or costs may be subject to an additional charge.

17. BOAT SERVICES – WEATHER CONDITIONS, SEA CONDITIONS AND CANCELLATION
Boat services are subject to weather and sea conditions and must be operated in accordance with the safety requirements established by the captain, the service operator and the competent authorities. Adverse weather conditions If weather or sea conditions do not allow the service to be operated safely, the tour may be: - postponed to another date, subject to availability; - modified, where an alternative itinerary can safely be provided; - cancelled. The decision as to whether navigation can safely take place will be based on the actual sea and weather conditions, as well as the instructions of the captain or service operator. The safety of passengers, crew and vessel shall always have priority. Cancellation of the tour by the Customer A cancellation requested by the Customer will be subject to Johnny’s Tour Service’s general cancellation policy, unless specific conditions are stated in the booking confirmation. Therefore, unless otherwise stated: - cancellation at least 7 days in advance: 100% refund of amounts already paid; - cancellation less than 7 days in advance: no refund of amounts already paid, without prejudice to any mandatory rights provided by applicable law. Cancellation due to weather or sea conditions If the service must be cancelled by Johnny’s Tour Service, the captain or the service operator due to unsafe weather or sea conditions, such cancellation will not be considered a voluntary cancellation by the Customer. In such circumstances, Johnny’s Tour Service will offer, where possible, one of the following solutions: 1. rescheduling the service to an alternative date, subject to availability; 2. modifying the itinerary, where the service can safely be provided; 3. refunding the amounts paid for the portion of the service not provided, in accordance with the applicable booking conditions. If the service is cancelled before departure due to weather or sea conditions that make safe navigation impossible, the Customer will not be considered responsible for the cancellation. Conditions changing during the service If weather or sea conditions deteriorate during the tour, the captain may modify the itinerary, shorten the navigation time, return to port early or terminate the service if required for safety reasons. In such circumstances, any refund will be assessed based on the portion of the service actually provided, the specific circumstances and the conditions of the service operator. Captain’s decision The captain’s decision regarding navigation safety shall be final with respect to whether the service can be operated, continued, modified or terminated. Johnny’s Tour Service shall not be held responsible for the cancellation, modification or interruption of a service made necessary by weather conditions, sea conditions or instructions issued by competent authorities. Any refunds or rescheduling will be handled in accordance with applicable law and the specific conditions communicated to the Customer at the time of booking.

18. FORCE MAJEURE
Johnny’s Tour Service shall not be held responsible for delays, modifications, interruptions or inability to provide the service caused by circumstances beyond the company’s reasonable control. Such circumstances may include, by way of example, exceptional weather conditions, road accidents, road closures, landslides, strikes, demonstrations, extraordinary traffic, government or authority restrictions, natural disasters or other unforeseeable and unavoidable events. In such circumstances, Johnny’s Tour Service will make every reasonable effort to find an alternative solution compatible with the situation.

19. SAFETY AND INTERRUPTION OF SERVICE
Passenger and driver safety is a priority. Johnny’s Tour Service reserves the right to refuse or terminate a service if the behaviour of the Customer or passengers may compromise the safety of the driver, other passengers or the vehicle. In the event of seriously inappropriate, aggressive or dangerous behaviour, the service may be terminated without an obligation to provide a refund, to the extent permitted by applicable law.

20. CUSTOMER RESPONSIBILITY
The Customer is responsible for the information provided to Johnny’s Tour Service and for complying with the agreed schedules and instructions. The Customer is also responsible for their personal belongings during the service. Johnny’s Tour Service shall not be held responsible for personal items that are lost, forgotten or left inside the vehicles, while the company will make reasonable efforts, where possible, to assist with their recovery.

21. COMPLAINTS
Any complaints should be communicated to Johnny’s Tour Service as soon as possible during the provision of the service, so that our company has the opportunity to assess the situation and, where possible, provide an immediate solution. Any subsequent complaint must be submitted in writing by email, including the booking details and a description of the issue encountered.

22. PRIVACY
Personal data provided by the Customer will be processed in accordance with applicable data protection legislation. Data will be used for the management of enquiries, bookings, payments, communications with the Customer and compliance with legal obligations. For further information, please consult our Privacy Policy.

23. SPECIFIC CONDITIONS OF INDIVIDUAL BOOKINGS
The conditions stated in the individual booking confirmation may supplement or modify these general Terms and Conditions. Any specific conditions communicated in writing and accepted by the Customer shall be considered an integral part of the booking. In the event of a conflict between these general Terms and Conditions and the specific booking conditions, the specific conditions shall prevail, to the extent permitted by applicable law.

24. ACCEPTANCE OF THE TERMS AND CONDITIONS
By making a booking with Johnny’s Tour Service, the Customer declares that they have read and accepted these Terms and Conditions. These conditions apply to all services booked through Johnny’s Tour Service, unless specific conditions are communicated in writing and accepted by the Customer.

Johnny’s Tour Service Sorrento Coast – Campania, Italy

Email: info@johnnystourservice.com WhatsApp: +39 351 354 5109

Last updated: October 2026